Romeo Mini in Black

1. BOOKINGS & PAYMENT

1.1 Booking Confirmation

Bookings are confirmed once full payment has been received and all required client information supplied.
When you book a garment, it is reserved exclusively for your chosen hire period and will not be available to any other client for that date.

1.2 Required Information

To secure your booking, you must provide:
• Full name
• Phone number
• Postal address
• Valid photo ID (driver’s licence or passport)

If a valid ID is unavailable, a parent or guardian’s ID may be accepted at Rent That Drobe’s discretion.

1.3 Payment Methods

We accept bank transfer and cash.
Full payment of the rental fee and bond is required before collection or postage.
Proof of transfer (including bond) must be provided prior to dispatch or pick-up.

1.4 Bonds

A refundable bond is required on all hires.
Bonds are returned within 3–7 business days after the garment is cleaned and inspected.
If the garment is damaged, stained, or requires additional cleaning or repairs, costs will be deducted from your bond.

1.5 Cancellations by Rent That Drobe

Rent That Drobe reserves the right to cancel a booking if:
• Full payment or required information is not provided;
• A garment is damaged or unavailable due to prior hire; or
• Unforeseen postal delays occur.

In these cases, you will be offered a replacement garment or a full refund.

2. CANCELLATIONS, REFUNDS & STORE CREDITS

2.1 Refunds

All payments are final. Refunds are only considered when:
• Rent That Drobe cancels your booking due to unforeseen circumstances.

Minor wear (e.g., loose threads, small marks, light pilling, or discolouration) is considered normal wear and tear and not eligible for refund or credit.

2.2 Change of Mind

Change-of-mind bookings forfeit deposits and are not eligible for refund or credit.
Switching to a garment of lesser value will not result in a refund of the difference.

As try-ons are offered weekly (Sunday–Wednesday), refunds are not offered if the garment does not fit.
• Clients are encouraged to try garments on prior to booking to avoid sizing issues.
• This applies to postal hires as well.

2.3 Eligibility

Store credits are available for bookings cancelled at least 7 days before the hire date.
Cancellations made within 7 days are not eligible for credit and will not be refunded.

2.4 Condition of Use

Credits are valid for 12 months from issue.
Credits do not apply for change-of-mind or sizing issues.
Try-on appointments are encouraged to ensure proper fit before hiring.

3. PICK-UPS & RETURNS

3.1 Pick-ups

Garments can be collected 1–2 days before your hire date from Fitzroy, Melbourne (3065), unless arranged otherwise.

Clients must check the garment upon pick-up. Any issues must be reported immediately or within 3 hours of receiving the garment (for postal hires).

3.2 Returns

All garments must be returned by 6:00 PM on the specified return date, as stated on your Thank You for Hiring card.

Return deadlines:
• Weekend hires (Saturday–Sunday) → Monday by 6:00 PM
• Weekday hires (Monday–Friday) → Following day by 6:00 PM

If you planned to return your hire in person but need to post it back instead, approval is required beforehand. If approved, Express Post must be used.
A safe postal address will be provided after approval.

3.3 Late Fees

Late returns impact other clients’ bookings and incur a $15 per day fee.
If late return prevents a subsequent hire, you will be charged the full rental fee for that affected period.
• Late fees apply to both in-person and postal hires.

4. GARMENT RESPONSIBILITY & CONDITION

4.1 Client Responsibility

Clients are fully responsible for garments from collection until return.
You are liable for any damage, loss, or theft that occurs while items are in your possession.

4.2 Garment Condition

All garments have been previously worn and hired by other clients.
Minor wear and tear may be present. These imperfections are:
• Documented before each hire
• Not eligible for refunds or store credit

4.3 Inspection by Rent That Drobe

All garments are inspected before pick-up and post-hire, including photos and videos of each item’s condition.

Any undisclosed faults must be reported within 3 hours of receiving the garment.
• Clients are encouraged to inspect garments during pick-up.
• Failure to report in time results in full responsibility for the garment’s condition.

4.4 Handling & Care Instructions

Clients must take care around:
• Food and drinks
• Makeup and fake tan
• Jewelry or accessories
• Fake tans
• Rough surfaces
• Heels (to avoid holes or hem damage)

5. GARMENT CARE, DAMAGE & CLEANING

5.1 Client Responsibility

Garments must be handled with care. Clients are liable for all damage, including rips, pulls, tears, stains, missing buttons, broken zips, or alterations, accidental or negligent.

5.2 Reporting Damage

Report any damage during hire as soon as possible.

5.3 Inspection by Rent That Drobe

a) If a garment is returned damaged, additional cleaning or repairs will be charged within 7 days of notification.
b) If beyond repair, full replacement value (RRP) will be charged and the damaged garment may be retained by you.
c) Rent That Drobe may recover lost income from cancelled future hires impacted by the damage.

5.4 Handling & Care Instructions

Standard cleaning is included for washable garments.
Do not wash, fix, or alter garments yourself, incorrect cleaning may cause permanent damage.
Additional or dry-cleaning costs will be deducted from your bond if required.
Bond refunds occur once garments are fully cleaned, inspected, and approved.

6. REPLACEMENT OF GOODS

6.1 Damage & Repair Costs

If garments are returned damaged, repair and cleaning costs will be charged within 7 days.
Clients may also be liable for lost income if damage impacts future bookings.

6.2 Damage Beyond Repair

Full replacement value (RRP) is charged if a garment is damaged beyond repair.

The bond does not reduce replacement costs.
Garments must be returned in the same condition received.
Damaged garments may remain with the client or be returned at Rent That Drobe’s discretion.

6.3 Lost or Stolen Garments

• Clients are responsible for garments from pick-up until return.
• Full RRP must be paid for lost or stolen garments.

6.4 Bond Deductions

Repair and replacement costs will be deducted from the bond where possible.
If costs exceed the bond, the remaining balance must be paid promptly.

6.5 Lost of Income

Clients may be liable for lost income if damaged or lost garments affect future bookings.

7. POSTAL HIRES & RETURNS

7.1 Shipping

Postal hires are dispatched via Australia Post Express.
Postage costs are additional and based on current rates.

Rent That Drobe is not responsible for late, lost, or damaged parcels and does not offer postal refunds.

Parcels are marked Authority to Leave unless signature on delivery is requested (extra charge).
• A secure drop-off area is required.
• Incorrect addresses or failed deliveries remain the client’s responsibility.

7.2 Postal Returns

Return deadlines:
• Weekend hires → Monday by 1:00 PM
• Weekday hires → Following day by 12:00 PM

Use the prepaid return satchel and lodge over the counter at Australia Post.

Lost or misplaced satchels are non-refundable.
Late or incorrect returns may incur fees or replacement charges.

8. LIABILITY

8.1 Postal Delays

Rent That Drobe is not liable for delays caused by Australia Post.

Refunds are not offered for late arrivals if:
• Australia Post delivery timeframes were not met; or
• Client was advised posting was risky.

8.2 Tracking and Proof of Lodgement

If tracking confirms timely lodgement but item arrives late due to postal delay, no refund will be issued.

8.3 Store Credit Eligibility

If late due to postal delay and meets all conditions, a store credit may be issued (excluding shipping costs).

8.4 Change of Mind, Sizing or Cancellation

Once a garment has been posted, no refunds or credits apply for change-of-mind, sizing issues, or cancellation.

9. PROPERTY RIGHTS

9.1 Intellectual Property Rights

Rent That Drobe owns all intellectual property rights to images featuring its garments, including those taken by clients, ambassadors, or models.

Failure to credit appropriately will result in formal action.

9.2 Removal of Watermarks

Removing or altering the Rent That Drobe watermark will result in copyright infringement action.

10. GENERAL TERMS

10.1 Acknowledgement

Clients acknowledge responsibility for garments from pick-up to return.

Rent That Drobe may update these Terms at any time.

Booking confirms you have read and agree to all Terms & Conditions.