Terms of service
1. BOOKINGS & PAYMENT
1.1 Booking Confirmation
Bookings are confirmed once full payment has been received and all required client information supplied.
When you book a garment, it is reserved exclusively for your chosen hire period and will not be available to any other client for that date.
1.2 Required Information
To secure your booking, you must provide:
• Full name
• Phone number
• Postal address
• Valid photo ID (driver’s licence or passport)
If a valid ID is unavailable, a parent or guardian’s ID may be accepted at Rent That Drobe’s discretion.
1.3 Payment Methods
We accept bank transfer and cash.
Full payment of the rental fee and bond is required before collection or postage.
Proof of transfer (including bond) must be provided prior to dispatch or pick-up.
1.4 Bonds
A refundable bond is required on all hires.
Bonds are returned within 3–7 business days after the garment is cleaned and inspected.
If the garment is damaged, stained, or requires additional cleaning or repairs, costs will be deducted from your bond.
1.5 Cancellations by Rent That Drobe
Rent That Drobe reserves the right to cancel a booking if:
• Full payment or required information is not provided.
• A garment is damaged or unavailable due to prior hire; or
• Unforeseen postal delays occur.
In these cases, you will be offered a replacement garment or a full refund.
2. CANCELLATIONS, REFUNDS & STORE CREDITS
2.1 Refunds
All payments are final. Refunds are only considered when:
• Rent That Drobe cancels your booking due to unforeseen circumstances.
Minor wear (e.g., loose threads, small marks, light pilling, or discolouration) is considered normal wear and tear and not eligible for refund or credit.
2.2 Change of Mind
Change-of-mind bookings forfeit deposits and are not eligible for refund or credit.
Switching to a garment of lesser value will not result in a refund of the difference.
As try-ons are offered weekly (Sunday–Wednesday), refunds are not offered if the garment does not fit.
• Clients are encouraged to try garments on prior to booking to avoid sizing issues.
• This applies to postal hires as well.
2.3 Eligibility
Store credits are available for bookings cancelled at least 7 days before the hire date.
Cancellations made within 7 days are not eligible for credit and will not be refunded.
2.4 Condition of Use
Credits are valid for 12 months from the date of issue.
Credits do not apply for change-of-mind or sizing issues.
Try-on appointments are encouraged to ensure proper fit before hiring.
3. PICK-UPS & RETURNS
3.1 Pick-ups
Garments can be collected 1–2 days before your hire date from Fitzroy, Melbourne (3065), unless arranged otherwise.
Clients must check the garment upon pick-up. Any issues must be reported immediately or within 3 hours of receiving the garment (for postal hires).
3.2 Returns
All garments must be returned by 6:00 PM on the specified return date, as stated on your Thank You for Hiring card.
Return deadlines:
• Weekend hires (Saturday–Sunday) → Monday by 6:00 PM
• Weekday hires (Monday–Friday) → Following day by 6:00 PM
If you originally planned to return your hire in person but now need to post it back instead, you must request approval before sending it. If approved, the garment must be returned via Express Post. Please note that our home address is not a safe postal address - we will provide you with the appropriate return address once your request has been approved.
3.3 Late Fees
Late returns impact other clients’ bookings and incur a $15 per day fee.
If a late return prevents a subsequent hire, you will be charged the full rental fee for that affected period.
• Late fees apply to both in-person and postal hires.
4. GARMENT RESPONSIBILITY & CONDITION
4.1 Client Responsibility
Clients are fully responsible for garments from collection until return.
You are liable for any damage, loss, or theft that occurs while items are in your possession.
4.2 Garment Condition
All garments have been previously worn and hired by other clients.
Minor wear and tear may be present. These imperfections are:
• Documented before each hire
• Not eligible for refunds or store credit
4.3 Inspection by Rent That Drobe
All garments are inspected before pick-up and post-hire, including photos and videos of each item’s condition.
Any undisclosed faults must be reported within 3 hours of receiving the garment.
• Clients are encouraged to inspect garments during pick-up.
• Failure to report in time results in full responsibility for the garment’s condition.
4.4 Handling & Care Instructions
Clients must take care around:
• Food and drinks
• Makeup and fake tan
• Jewellery or accessories
• Fake tans
• Rough surfaces
• Heels, please hold up longer garments when walking to avoid holes or damaging the hem
5. GARMENT CARE, DAMAGE & CLEANING
5.1 Client Responsibility
Garments must be handled with care. Clients are liable for all damage, including rips, pulls, tears, stains, missing buttons, broken zips, or alterations, accidental or negligent.
5.2 Reporting Damage
If your garment gets stained or damaged during your hire, please let us know as soon as possible. Prompt communication helps us sort it out smoothly and avoids any unexpected surprises when the garment is returned.
5.3 Inspection by Rent That Drobe
a) If a garment is returned damaged, additional cleaning or repairs will be charged within 7 days of notification.
b) If beyond repair, full replacement value (RRP) will be charged, and the damaged garment may be retained by you.
c) Rent That Drobe may recover lost income from cancelled future hires impacted by the damage.
5.4 Handling & Care Instructions
Standard cleaning is included for washable garments.
Do not attempt to wash, fix, or alter garments yourself - incorrect cleaning can cause permanent damage.
If additional or dry-cleaning is required, the cost will be deducted from your bond. Dry-clean-only garments are clearly indicated in our product descriptions.
Bond refunds occur once garments are fully cleaned, inspected, and approved.
6. REPLACEMENT OF GOODS
6.1 Damage & Repair Costs
If garments are returned damaged, repair and cleaning costs will be charged within 7 days.
Clients may also be liable for lost income if damage impacts future bookings.
6.2 Damage Beyond Repair
If a garment is damaged beyond repair during your hire, you will be charged the full replacement value (RRP)
When replacement is required, the full RRP amount will not take your hire fee into account; both processes are two different transactions
- Your bond will be removed from the RRP price
- Ultimately, when you hire a garment, you agree to return it in the same condition you received it. If a garment is damaged beyond repair, the responsibility for replacement falls entirely on the renter.
Damaged garments may remain with the client or be returned at Rent That Drobe’s discretion.
6.3 Lost or Stolen Garments
• Clients are responsible for all garments from pick-up until return.
• If a garment is lost or stolen, the full replacement value (RRP) must be paid by the client.
6.4 Bond Deductions
Any replacement or additional repairs will be deducted from the bond where applicable.
If costs exceed the bond, the client is responsible for paying the remaining balance promptly.
6.5 Loss of Income
In addition to replacement costs, clients may be liable for loss of income if a damaged or lost garment affects future bookings.
7. POSTAL HIRES & RETURNS
7.1 Shipping
Postal hires are dispatched via Australia Post Express.
Postage costs are additional and based on current Australia Post rates (meaning they’re subject to change).
Rent That Drobe is not responsible for late, lost, or damaged parcels and does not offer refunds for postal delays.
Parcels are marked “Authority to Leave" unless “signature on delivery” is requested (an additional fee applies).
- Please ensure there is a secure drop-off area at the provided address, as we cannot take responsibility if Australia Post is unable to deliver due to safety concerns.
It is your responsibility to ensure a safe and correct delivery address.
- Incorrect addresses or failed deliveries remain the renter’s responsibility.
We recommend placing postal orders well in advance to avoid any late, delayed, or unavailable garments. Please be aware that you assume the risk of items not arriving in time for last-minute postal hires.
7.2 Postal Returns
Return deadlines:
• Weekend hires → Monday by 1:00 PM
• Weekday hires → Following day by 12:00 PM
Use the prepaid return satchel and lodge it over the counter at Australia Post.
Lost or misplaced satchels will not be refunded.
If returns are lodged late or incorrectly, late fees will apply. You may also be required to pay any associated hire losses (if the next hire is affected).
If a garment is lost due to incorrect return handling (e.g., placed in the wrong box or missed scan), you will be charged the full replacement value and any associated hire losses.
8. LIABILITY
8.1 Postal Delays
Rent That Drobe is not liable for delays caused by Australia Post.
All garments are sent via Express Post. It is the client’s responsibility to place their order with sufficient time for the hire to arrive at their address. Refunds will not be provided if postal hires arrive outside of Australia Post’s expected delivery timeframes, or if Rent That Drobe has advised that posting a hire without adequate delivery time is risky.
8.2 Tracking and Proof of Lodgement
If tracking information shows that the parcel was lodged by Rent That Drobe with sufficient time for delivery, but the garment does not reach the client in time due to postal delays, no refund will be issued.
8.3 Store Credit Eligibility
If your hire does not arrive in time due to an Australia Post delay, you may be eligible for a store credit (excluding shipping costs).
This does not apply to last-minute hires that were posted at the client’s request after Rent That Drobe warned of potential delivery delays.
To qualify for a store credit, the garment must be returned unworn (never used) within 24 hours of delivery, lodged over the counter at Australia Post, and proof of lodgement must be provided to Rent That Drobe within that timeframe. Failure to meet these conditions will result in forfeiture of the store credit.
8.4 Change of Mind, Sizing or Cancellation
Once a garment has been posted, no refunds or credits apply for change-of-mind, sizing issues, or cancellation.
9. PROPERTY RIGHTS
9.1 Intellectual Property Rights
Rent That Drobe retains all intellectual property rights to images featuring our garments, including those taken by clients, ambassadors, or models. Any business or individual found using these images without properly crediting Rent That Drobe will be reported.
If credit is not initially provided, you will be asked to tag us. Failure to comply may result in a formal warning and further action if necessary.
9.2 Removal of Watermarks
Any business or individual found removing or altering the Rent That Drobe watermark from our images will be reported for copyright infringement immediately.
10. GENERAL TERMS
10.1 Acknowledgement
Clients acknowledge responsibility for garments from pick-up to return.
Rent That Drobe reserves the right to update these Terms at any time.
By completing a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.
All renters who intend to hire from Rent That Drobe must read carefully and fully all the provided terms of service
information
This means that by hiring from Rent That Drobe, you are consenting and agreeing to be legally bound by the following Terms & Conditions