Refund policy

2.1 Refunds

All payments are final. Refunds are only considered when:
• Rent That Drobe cancels your booking due to unforeseen circumstances.

Minor wear (e.g., loose threads, small marks, light pilling, or discolouration) is considered normal wear and tear and not eligible for refund or credit.

2.2 Change of Mind

Change-of-mind bookings forfeit deposits and are not eligible for refund or credit.
Switching to a garment of lesser value will not result in a refund of the difference.

As try-ons are offered weekly (Sunday–Wednesday), refunds are not offered if the garment does not fit.
• Clients are encouraged to try garments on prior to booking to avoid sizing issues.
• This applies to postal hires as well.

2.3 Eligibility

Store credits are available for bookings cancelled at least 7 days before the hire date.
Cancellations made within 7 days are not eligible for credit and will not be refunded.

2.4 Condition of Use

Credits are valid for 12 months from issue.
Credits do not apply for change-of-mind or sizing issues.
Try-on appointments are encouraged to ensure proper fit before hiring.